Frequently Asked Questions
Everything you need to know about your Marc Nolan experience.
How do I know which size to order?
Most of our shoes run true to size, but we recommend checking the specific size guide on each product page. If you are between sizes, we generally suggest sizing down for our loafers and sizing up for our boots.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in unworn, brand-new condition and in their original packaging. Please try on your shoes on a carpeted surface to avoid scuffing the soles.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Shop Pay Installments.
How should I care for my Marc Nolan shoes?
To maintain the quality of your shoes, we recommend using a cedar shoe tree to maintain shape and absorb moisture. For leather styles, use a high-quality leather conditioner, and for suede, use a protective spray and a suede brush.